Hoteliers, The Key to Saving Capital is Planned Preventative Maintenance! Here’s How You Implement It

June 5, 2019 By Mario Insenga

Hoteliers, The Key to Saving Capital is Planned Preventative Maintenance! Here’s How You Implement It…

Hoteliers, do you know how critical it is to have planned preventative maintenance built-in to your asset management? Keeping track of your contractors and having preventative maintenance schedules on a weekly, monthly, quarterly and annual basis will save your hotel a tremendous amount of money in preventable repairs. Here are the keys to effectively implementing a planned preventative maintenance program for your hotel!

1. Keep Track of Your Contractors

When a contractor fails to do the job, typically, a hotel manager or engineer immediately brings in a new contractor. The new contractor fixes the issues, points out all of missteps and maintenance failures of the last contractor and charges the hotel for the corrective actions. This added expense can easily be avoided if the manager follows up and makes sure contractors are following preventive maintenance schedules on a weekly, monthly, quarterly and annual basis.

2. Schedule and Follow Up!

Even with a maintenance contract, it’s up to General Managers, Operation Managers, Chief Engineers, to ensure the contracted tasks are being completed. Every major piece of equipment comes with a manufacturer’s manual detailing which components should be changed and when. The manager is responsible to be aware of those preventative maintenance guidelines and not leave it solely to the contractor.

Preventative maintenance for hotels is more than just spring cleaning. There should be a continual, around-the-clock program to safeguard the hotel’s most valuable assets and support great customer service. Not having an effective preventative maintenance plan will cost your hotel in the long run.

Let’s look at a great example with Hilton Santa Fe – Buffalo Thunder. According to Rafael Avalos, Director of Housekeeping, machines breaking down is one of the largest challenges hotels face when maintaining a consistent and effective laundry operation. “Machines breaking down is a big deal, especially with a large tunnel washer,” Avalos said. “It does 85 percent of all our laundry. Without it, you start to worry a little bit.” In order to stay on top of maintenance concerns, Avalos suggested maintaining close contact with chemical companies to stay informed of what is going into these machines and what sort of effects to expect. This also helps to maximize the machine’s efficiency. “Education is important, but some people let things be just because that is the way they’ve always been done,” Avalos said. “You want to be on the cutting edge, and vendors are there to help. If you ask them a question, they may not know the answer— but then again, they might. And the way I’ve learned everything is by asking, and talking to other hotels, too.”

Educating our clients about the benefits of our process is key for us at The Refinishing Touch®, especially on the difference between a “touch up” versus our full refinishing process for your guestroom FF&E. This is where your long-term savings combined with planned preventative maintenance can really make a difference in extending the life and use of your FF&E. Why? Because touch ups do not provide consistent coverage and they generally will not meet brand standard guidelines or pass a PIP approval.

Photo Credit: The Refinishing Touch® – Before Full Refinishing Process

Photo Credit: The Refinishing Touch® – After Full Refinishing Process

Our team at The Refinishing Touch® provides constant communication with the Project Manager at every level of your FF&E project from providing your quote, research and development, all the way through to project completion. Through our community of services, we provide many levels of preventative maintenance solutions for maintaining and updating your hotel FF&E including providing pre-production samples, research and development for your guest room renovation, and on-site project management.

Photo Credit: The Refinishing Touch®

3. Know Your Preventative Maintenance Budget

Depending upon the size of your hotel, maintenance accounts for between 4% and 6% of the hotel’s operating budget. That’s a fixed expense that includes personnel, equipment and supplies. On average, a hotel’s CapEx spending is approximately 8 percent of the total revenue!

This includes your hotel’s FF&E. The furniture in your hotel is one of the largest components of asset management. The Refinishing Touch® has been partnering with hotels for over 41 years and 7,000 completed projects, to provide sustainable, on-site refinishing, re-engineering and reupholstering for the hospitality industry. We are the trusted and Preferred Supplier for Hilton, Host Hotels and Resorts and many more!

Our solutions are non-toxic, environmentally safe and affordable, 50% to as much as 80% savings! Even better, our refinishing process for your furniture extends the life of your FF&E and provides your hotel with additional savings for several more years. You can reinvest those savings into updating your HVAC systems, Plumbing, Elevators, Security Systems, Technology Services and much more.

Photo Credit: The Refinishing Touch®

Be sure and download our Go-Green Hotels: Green Ideas Guide for sustainable and cost-saving measures for all of your hotel operations.

Making the decision to refinish your FF&E is not only great preventative maintenance but also positively impacts the environment and community around your hotel. Look at the difference in your hotel CO2 impact when you sustainably choose to refinish! That translates into wellness for your hotel, your guests, your employees and your community.

Photo Credit: The Refinishing Touch®

Call us today for your hotel’s FF&E Wellness Checkup at 1-800.523.9448 or email [email protected] for your free, online quote. When your guest rooms have a great checkup… your guests have an even greater check-in!

FOUR COST EFFECTIVE CAMPUS UPDATES

July 6, 2017 By Mario Insenga

Societal tastes and styles are in constant flux. The same holds true for university furniture. As the years slip into the ether, the way students use and interact with furniture changes. And because FF&E is such a critical component to the student experience, universities and colleges must keep those expensive case goods relevant. That can be a seriously expensive proposition.

Fortunately, companies like The Refinishing Touch specialize in reimagining furniture in ways that reinvents pieces to make them more functional, durable and unique. Here’s some creative ways to keep furniture fresh.

REFINISH BUILT-INS
If your campus has damaged solid wood furniture, there’s no excuse to let them languish or replace them. The Refinishing Touch can refinish the wood and replace any laminate to give the rooms a factory fresh look.

SELECT A NEW STYLE
The Refinishing Touch can give your campus a fresh, modern look by reupholstering pieces, adding solid surface materials and changing the hardware and pulls.

ADD NEW TECHNOLOGY
Rather than purchase all new, allow The Refinishing Touch to add the latest tech advances to your furniture like LED lighting, data ports, USB charging stations and concealed outlets.

RE-ENGINEER ORIGINAL FLAWS
Perhaps existing pieces have a design flaw that was initially overlooked. The Refinishing Touch can engineer an inexpensive solution with high quality results, creating a safe space to study.

CONTACT THE REFINISHING TOUCH TO FIND OUT HOW WE CAN SAVE YOU UP TO 80% COMPARED TO PURCHASING NEW FURNITURE.

1-800-523-9488
[email protected]

CASE STUDY: Jerry Harlan, Jr.

July 5, 2017 By Mario Insenga

Jerry Harlan headshot When Jerry Harlan, Jr., currently VP Construction Management at The Procaccianti Group, has major renovation projects, he turns to The Refinishing Touch. For him, in many instances, reinventing furniture rather than replacing it shaves time from a major renovation while lowering overall costs. Plus, it keeps guests extremely satisfied.

Take a project he spearheaded several years ago on multiple Hilton owned assets, where Harlan first discovered The Refinishing Touch. The property needed to do something with those bulky armoires that were frequently used to hide those old tube televisions.

“The Refinishing Touch had great capability and were priced right. The company came into the properties, cut the tops off, refinished the wood, and put on a new stone top. They turned an outdated piece of furniture into a modern looking dresser,” said Harlan.

Harlan noted the job was done quickly and efficiently as The Refinishing Touch brought in teams to do the job in each guestroom, returning each room to the hotel’s inventory that very same day.

“The work was invisible to the hotel guest, and they didn’t take any rooms out of service over night. So, we didn’t lose any revenue.”

At another full-service hotel, the Doubletree San Jose Airport, Harlan said The Refinishing Touch was a successful partner in keeping the lounge’s renovation on time and on schedule. In that space, the hotel had some outdated heavy wood lounge bar chairs that were beaten up from plenty of wear and tear. “They were pretty abused, beaten, banged around. They refinished them and put them back in service looking like new. The Refinishing Touch is a great and efficient service,” said Harlan.

Harlan explained when he begins a hotel renovation project, they look at what must be refreshed in appearance, either because of style changes or wear and tear of the pieces. Take a bureau, for example. “If it is still solid and the drawers work, and just looks old fashioned; that piece can be saved,” he said, noting he works with The Refinishing Touch and his interior design team to put together some samples that modernize and update the piece’s appearance.

He’ll change the finish, and potentially make some modifications to detailing which might require a stone top, or taking off molding or trim, or even adding something distinctive to the piece. Many times, they change out case goods too to create something looking brand new.
“We can actually be reusing the vast majority of the material and structure. It’s also a green thing because we do not have to buy new, and throw away old furniture. Plus, new case goods are typically imported from overseas and that can take three to four months. The Refinishing Touch can remanufacture the case goods as quickly as we can line up the finishes and get the team to the property,” said Harlan.

“It makes a property refresh move very quickly. It’s a very competitive market out there and guests perceive the condition of the room as part of their experience that makes them prefer to stay with us rather than competitor. Plus, this is smart way to increase ADR and potentially occupancy too, which increases revenue and net proceeds,” he added.

Finally, Harlan says that working with The Refinishing Touch is good for conversions and rebranding hotels too. “They are very service oriented, wanting to please and easy to work with in the way they get the job done. And when inevitable problems arise on a job – they always do – they handle things very quickly. Working with [company founder] Mario Insenga and his people is wonderful.”

Hotel Industry Experts Share ROI Increasing Secrets

July 3, 2017 By Mario Insenga

There’s a new series of one day events, and they’re changing how hoteliers get information regarding their home markets. They’re called Hotel ROI, and we attended this intimate up and close event in Los Angeles where we got lots of exciting information and relevant in-market insight.

But while lots of secrets were exposed for the greater Los Angeles area, there was also plenty of goodies relevant to all hoteliers around the country. Here’s what we learned:

Grab Those Guests
Having a branded hotel still pays. Sure, there’s a move toward an increasing desire to operate independent hotels – especially with the rise of soft brands — but mainstream brands such as Red Roof Inns are delivering as much as 66% of customers every single night, on average, according to Matt Hostetler, an SVP with Red Roof. Other major factors that get guests to make a reservation are: Quality, rate, brand familiarity and rewards program, said industry experts.

Increase Your Hotel’s Income
Let your employees help you make more money. No, we don’t mean carry guests to the room, we mean leveraging their great ideas. Create a culture of success by incentivizing staff to provide great ideas that make money. Train staff to convert OTA guests to return guests, and upsell those folks newly renovated rooms. Also, most industry experts at Hotel ROI believe there’s not a lot of room to keep pushing rate higher. That means it’s becoming a game of increasing on property revenue outside room rate. One area that returns great profits is selling alcohol.

Massive Room Count Flooding Mid-Market
“Upper Midscale inventory will exceed 1 million rooms, no other scale has this,” says Bruce Ford, SVP of Lodging Econometrics, which tracks the new hotel construction pipeline. Other relevant data points; In Q117, there were 513 projects announced totaling 57,1278 rooms. Plus, 212 hotels with 24,122 rooms opened in the U.S. during the first quarter, with the majority of hotels located in suburban locations. Almost half have between 100-200 rooms. For the remainder of the year, LE forecasts another 868 hotels to open, representing a 22% increase over the total number of openings compared to 2016.

Lower Your Hotel’s Operational Costs
This is an industry where people look to each other for success, so share best practices with fellow hotel owners, or simply seek their advice. That network is filled with experienced and smart professionals that will provide smart ideas, such as ways to lower costs through installing energy efficient products, and available environmental tax incentives.

Here’s another idea: In Los Angeles, and around the country, many hoteliers are focused on renovations. Did you know older furniture can be reinvented and repurposed at the fraction of the cost of buying new, saving as much as 80%. The Refinishing Touch specializes in reimagining furniture in ways that reinvent pieces to make them more functional, durable and unique. Styles change, technology presses forward, and sometimes the need for a specific piece of furniture becomes outmoded. So, refinish or repurpose, don’t replace. The Refinishing Touch creates factory fresh looking pieces by changing color, adding stone, laminate or glass elements, and changing the hardware. Plus, it’ll help protect you against any loss in pricing power for your hotel.

Global Wellness is Big Business for Hotels

June 16, 2017 By Mario Insenga

Global wellness is turning into big business within the lodging industry. While wellness is still bubbling below the surface of industry conversation, it’s already become big business. And hoteliers ignoring this opportunity are missing out on grabbing some of the big bucks being generated by this explosive trend.

“The wellness industry is certainly something that has grown, and we have seen a huge groundswell of people traveling for wellness, surgery, recuperation, and even to run a marathon,” explained Larry Traxler, SVP Global Design, Hilton Hotels & Resorts.

Look at these startling facts, according to the most recent numbers from the Global Wellness Institute:

The global wellness industry is a $3.7 trillion market.
Global wellness tourism revenues grew from $494.1 billion in 2013 to $563.2 billion in 2015 – or 14%. A growth rate more than twice as fast as overall tourism expenditures (6.9%).
World travelers made 691 million wellness trips in 2015, 104.4 million more than in 2013.
The global spa market grew from $94 billion in 2013 to $98.6 billion in 2015.
World spa locations jumped from 105,591 in 2013 to 121,595 in 2015.
Since 2013, the spa industry added 16,000 spas, more than 230,000 workers (to reach 2.1 million), and $3.5 billion in revenue.

It’s no surprise hotel companies are looking for ways to maximize opportunity in this segment with brands such as InterContinental Hotel Group’s EVEN Hotels, and Miraval Resorts, which was recently purchased by Hyatt Corporation. This points to big potential here.

Growing focus on this category means hoteliers should look to compete with wellness related offerings. While Traxler says Hilton is not looking to create a wellness focused brand such as IHG’s EVEN, he does think there is opportunity to take guestroom space in selected rooms to activate the wellness aspect of them because they run higher occupancy and command premium rates.

Plus, their looking to expanding to expand fitness center size at hotels, with daylight elements, while placing them in new locations that include outdoor space too for yoga and functional fitness.

Hoteliers can get their rooms ready for this opportunity without having to buy all new furniture. In fact, existing pieces can be reengineered at a savings of up to 80% compared to buying new.

Existing pieces can be reconfigured or entirely reinvented. The Refinishing Touch has myriad solutions that create factory fresh looking pieces by changing color, adding stone, laminate or glass elements, and changing the hardware, to name a few options. Then that saved money can be invested into your wellness initiatives.

“I do not think it is a fad a trend,” said Fern Kanter, managing director/ EVP, CHM Warnick, a leading hospitality asset management company overseeing $15 billion in real estate.

Get ahead of the competition now and focus on wellness.

Learn more about how The Refinishing Touch can help you reconfigure your hotel rooms. Call Today for more information!

770-642-4169

[email protected]

NYU International Hospitality Industry Investment Conference 2017 Recap

June 16, 2017 By Mario Insenga

The NYU International Hospitality Industry Investment Conference was held this week in NYC, an annual event where the major hotel companies make big announcements, evaluate industry trends and look at market mid-year market stability.

And of course, it’s a time for plenty of networking and schmoozing as hotel industry royalty all convene in New York City for this financially focused event.

Here’s the big news coming out of the event.

More Brands, and Even More Brands

There were numerous brand announcements during the conference, as well as a couple that were supposed to be announced (we’re looking at you IHG and Hilton), but were held back to avoid being drowned out. Wyndham Hotel Group announced a new soft brand Trademark designed for three and four-star hotels. Red Lion Hotels Corp, reintroduced the Signature brand, which will take on a retro feel and is designed for aging exterior corridor hotels. Extended Stay America made it official, the company is now franchising hotels! The company will even sell some of its portfolio to would-be franchisees. Also, Trump Hotels announced a new brand, American Idea. The product is geared toward a budget-minded audience and will hype up patriotic flair.

Travel ‘Ban’ Chatter

With President Trump once again pushing what he describes as a “travel ban” from specific countries, executives discussed whether its influencing general inbound travel. So far, it depends on who you ask. On the leisure side of the business, Dara Khosrowshahi, CEO of Expedia, told reporters the company is not seeing a “clear impact overall, but at some point, issues will occur, such as Mexicans coming to the U.S.” Jonathan M. Tisch, co-chairman of the board of Loews Corporation and chairman and CEO of its Loews Hotels brand, said he is seeing some fallout when it comes to group business. Especially regarding travelers that believe there may have issues with smooth entry into the United States. “We have seen groups cancel because an attendee was from travel ban country and didn’t want to risk travel interruption,” said Tisch. “There is certainly anecdotal evidence it has having a negative impact.”

Alternative Lodging

Airbnb is continuing to become a more prominent issue for the mainstream hotel business. But as far as public commentary from hotel executives, they’re sticking to the line of “we just want an even playing field.” The industry is looking at regulations that ensure professional Airbnb hosts, for example, pay local and occupancy taxes, and follow the same public health and safety laws. As of now they are not compelled to do so by local jurisdictions in the vast majority of cases.

Overall Slowdown

While you may be reading hospitality headlines crowing good times are here to say, when we talked to individual hoteliers and ownership groups during the conference they weren’t nearly as bullish. Remember, when the analysts tote numbers they’re looking at a national average, not what your specific location is looking like. Markets such as New York are getting quickly overbuilt and pricing power is fading.

What to do Now

With rising competition and an industry profit slowdown, smart hotel owners are thinking about lowering operating expenses. They’re increasingly turning to a well thought out furniture asset management program to reduce expenses by reviving existing pieces, rather than buying new.

Older furniture can be reinvented and repurposed at the fraction of the cost of buying new, saving as much as 80%. The Refinishing Touch specializes in reimagining furniture in ways that reinvent pieces to make them more functional, durable and unique. Styles change, technology presses forward, and sometimes the need for a specific piece of furniture becomes outmoded. So, refinish or repurpose, don’t replace. The Refinishing Touch creates factory fresh looking pieces by changing color, adding stone, laminate or glass elements, and changing the hardware. Plus, it’ll help protect you against any loss in pricing power for your hotel.

Call Today for more information:

770-642-4169

[email protected]

HotelPoint 2017 Recap| Rethinking Capex Expenditures

June 16, 2017 By Mario Insenga

Hotel Point 2017 When the hotel industry is in record breaking mode, a funny thing typically happens. Expense creep typically kicks into overdrive. Salaries go up, brands demand more upgrades, and customer expectations soar.

We saw this happen to a great degree the last time the hotel market peaked in 2007. When the bottom dropped out of the hotel market during the Great Recession starting in 2008, those expenses conspired against hoteliers, driving losses to levels so great it cost people their businesses.

So, the industry is getting smarter. They’re looking for ways to reduce top line expenses now to prepare for the inevitable; the loss of pricing power in coming years. We’re already seeing occupancy level out, and demand slow. That makes now the right time to rein in those expenses.

Fortunately, top industry decision makers are seeing what we see, a smart way to reduce a massive cost without affecting customer experience. When we attended HotelPoint earlier this month, held May 1-3 at the Broadmoor in CO, we interacted with many industry leaders representing the major leading hotel companies actively seeking innovative ways to keep those expenses in check.

HotelPoint aims to connect hotel industry executives with innovative architecture, construction, design and engineering suppliers in a variety of settings designed to “improve their business and to expand their business partnerships.”

They were successful in their goal. Both the pool of buyers and suppliers were exceptional. But, what we enjoyed most, was the opportunity for a mix of boardroom style presentations, which were then complemented by a host of one on one meetings. The exciting format gave us the chance to share our story to 8-10 executives at once, and then drill down to specifics with individuals.

HotelPoint 2017 Monday Dinner We shared our story during the boardroom presentations, where TRT was matched with a group of executives expressing interest in learning about our company and its services. These leading executives heard all about how we save properties up to 80 percent when compared to buying new. But we were also able to share how we can help reinvent and reposition a hotel too. This is particularly relevant as hotels are sold and switch brands as part of taking on a new identity.

Whether a piece needs to be reconfigured or reinvented, The Refinishing Touch has myriad solutions. We’re able to create factory fresh looking pieces by changing color, adding stone, laminate or glass elements. We also reengineer furniture for new uses such as house custom minibars or refrigerators that make a hotel more money. Other ideas include swapping out hardware for a contemporary look. And reupholstering seating is also a great way to create the like new look without buying new.

The buyers were also impressed this method helps hotels achieve sustainability goals, which appeals to today’s ethical traveler. Plus, they like the notion that all that work is done by American craftspeople too, which supports our country’s workforce.

The only drawback was we didn’t have enough time to see everyone we wanted to, but that’s why we’ll be attending next year too.

For more information on TRT and how we help reimagine spaces while saving hoteliers money, contact us at: (800) 523-9448 or via email at [email protected].

Don’t Throw Away that FF&E; Reengineer It

June 5, 2017 By Mario Insenga

Societal tastes and styles are in constant flux. The same holds true for the appeal of hotel furniture. As the years slip into the ether, the way people use and interact with furniture changes. And because FF&E is such a critical component to guest experience, hoteliers must keep those expensive case goods relevant. That can be a seriously expensive proposition.

Vanquish that Armoire

If your hotel still has bulky and unseemly armoires in guestrooms there’s no excuse to keep them any longer. Early on, The Refinishing Touch championed ways to convert armoires so quickly and easily, rooms are put back in service the very same day. We’ll remove the top section, refinish and add a stone or glass top to complete the new look.

Select a New Style

Sometimes pieces need to be reconfigured; sometimes they need to be entirely reinvented. The Refinishing Touch has myriad solutions enabling us to create factory fresh looking pieces by changing color, adding stone, laminate or glass elements, and changing the hardware, to name a few options.

Add Technology

Today’s new furniture includes more technology, such as LED lighting, data ports, USB charging stations and concealed outlets. Rather than buy all new furniture, more hoteliers are finding they can reengineer and refinish their existing furniture to add those critical bits of technology that have become standard guest requests.

FF&E Fast Fix

Perhaps your existing pieces have a design flaw that was initially overlooked. One example, a chair was improperly engineered for a major hotel. It constantly hit the edge of the desk, damaging an expensive looking piece of furniture resulting in negative guest experiences. The Refinishing Touch engineered an inexpensive solution with high quality result, eliminating the problem resulting in a crisp, clean look.

Before you renovate and dispose of ‘outdated’ furniture, remember I can be reinvented and brought to like new condition saving you up to 80% compared to buying new.

Call Today for more information!

770-642-4169

[email protected]

HD Expo 2017 Rewind

May 22, 2017 By Mario Insenga

Last week, we made our annual pilgrimage to Las Vegas to attend HD Expo. This year, thousands of attendees descended on Mandalay Bay Resort & Casino to meet more than 800 hospitality FF&E and OS&E suppliers during three days on and off the show floor

During the event, we met with lots of people to discuss the latest trends in hospitality, and to assess how the design community is feeling about the state of the hotel industry. Here’s what we learned:

We’re too Busy!

One major problems owners are facing is the lack of available design professionals to do their projects. With a massive number of hotels either being renovated or built, designers are over worked, over stressed, and just plain over it. Not that they’d prefer to go back to sad and scary days of 2008 anytime soon. However, this problem is causing owners and operators numerous headaches as they’re forced to pay more for projects, or suffer long delays to completion time, or both.

Steve Wynn is Still the Man

Nearly 30 years after reinventing the Las Vegas casino concept with The Mirage, he’s still searching to create the perfect casino project, which he hopes to achieve with the under construction Wynn Boston Harbor project. During a keynote discussion during HD Expo, Steve Wynn and his design partner of 37 years, Roger Thomas, revealed the secret to consistently creating memorable designs. “We first ask what is the statement we want to make when the visitor is out front, then we design to emotion and not materials. We don’t care if it’s onyx or marble because we do not design to budget. We design to how it feels” said Wynn.

Bio-What?

We learned a new term; Biophilia. It’s not a dirty one, though we think it should be. Biophilia refers to humankind’s innate desire to connect with the natural environment. It’s an understanding changing the way hotels, and other structures, are designed.

“It’s the idea of what happens when we connect people with nature as an economic driver,” said Joshua Radoff, Co-Founder & Principal, LEED AP BD+C, YR&G, a sustainability focused consultancy.

The concept is informing design with new environmental standards, such as the ones adopted by the LEED certification program, as well as through the inclusion of nature first elements such as water features and green walls. These elements lead to higher customer satisfaction and increased profitability.

Sustainability is Always in Style

More and more, we’re seeing hotel companies take a conscientious approach to sustainability. FF&E purchasing pros regularly look at the entire manufacturing process now when determining the viability of a product. And more frequently, they’re eschewing buying new in favor of refinishing or reengineering existing furniture pieces. The move keeps tons of material from taking up valuable room in landfills, while also saving hoteliers up to 80% when compared to buying new. It’s the smart way to save without being stingy on guest experience.

For more information on TRT and how we help designers reimagine spaces by reinventing their furnishings, contact us at: (800) 523-9448 or via email at [email protected].

Hotel Design HD Expo 2017 Rewind

May 22, 2017 By admin

We made our annual pilgrimage to Las Vegas to attend HD Expo. This year, thousands of attendees descended on Mandalay Bay Resort & Casino to meet more than 800 hospitality FF&E and OS&E suppliers during three days on and off the show floor. During the event, we met with lots of people to discuss the latest trends in hospitality, and to assess how the design community is feeling about the state of the hotel industry. Here’s what we learned:

We’re too Busy!

Steve Wynn is Still the Man

Bio-What?

“It’s the idea of what happens when we connect people with nature as an economic driver,” said Joshua Radoff, Co-Founder & Principal, LEED AP BD+C, YR&G, a sustainability focused consultancy.

Sustainability is Always in Style

For more information on The Refinishing Touch and how we help designers reimagine spaces by reinventing their furnishings, contact us at: (800) 523-9448 or via email at [email protected].