As we mentioned last week, we were given the fine opportunity to participate in Hotel Interactive’s first webinar around hotel renovation. Held two days ago (Wednesday, October 13th), it lived up to every bit of excited anticipation with plenty of informative discussion between the panel and interaction with the listeners.
Joined – literally – by people from across the world, we were treated to great insight into the minds of hotelier’s when considering renovation on their properties. Each member of the panel brought their own unique experience – from Disney, to Best Western — even luxury resorts in Asia, and shared his and her thoughts about what it takes to make a great renovation. Not just by comparing dollars and cents but also by getting the most “wow” out of guests.
Unsurprisingly everyone agreed that whatever route taken to get the most out of rooms, it is simply a must that hotel guests have the kind of great experience that they want to share with others. The décor, soft goods such as pillows and mattresses, and bathroom all are all equally important factors to visitors, and none should be sacrificed for another. Beyond simply redesigning a room, it was emphasized that hoteliers must also look at re-creating and re-engineering a room when renovating. And while it wasn’t discussed in great depth like other topics, technology did get mentioned, most prominently in a poll of the listeners on what features matter most when experiencing a room. Over 50% said that the technology was most important – over the feel of a room, the art, and work space.
You can listen and watch the entire presentation here (http://video.webcasts.com/events/pmny001/viewer/index.jsp?eventid=36055&adid=thankyou).
We’re very pleased to have been invited and be a part of it, and can’t wait for the opportunity to join them again!