Here at The Refinishing Touch, we place great value on our customers’ feedback, not only because it helps us to continually improve our services, but it also endorses the best aspects of our furniture asset management solutions. Whether in the form of a 140-character tweet, a lengthier email or participation in our Customer Communications program, Green Connect, our clients’ satisfaction with the overall project is one of our top priorities.
Recently, we received a customer nod of approval of a different kind – when Mary Hart, general manager of Hampton Inn Batesville, was interviewed on WRBI Radio 103.9. During the interview, Hart elaborated on the outcome of The Refinishing Touch’s work at the Batesville location, after we refinished worn case goods in 66 rooms, including wardrobes, desks, nightstands, headboards, bathroom vanities and luggage benches.
“We looked at a company called The Refinishing Touch, and they came in and we saved about $300,000,” Hart said. “They came in and refinished [the case goods] right in the room. The furniture looks brand new – I’m not just saying that.”
By choosing our on-site furniture refinishing, and avoiding the costly and environmentally-hazardous effects of purchasing new furniture, the Hampton Inn Batesville saved 92.5 percent in budget costs and decreased its estimated amount of greenhouse gas emissions from 96.4964 tons to a mere 0.9548.
Another positive aspect of The Refinishing Touch’s services is the guests staying at the hotel during the renovation work weren’t disturbed, as the hotel remained open for operation during the entire project. The Refinishing Touch crews would work on vacant rooms, and turn them over for occupation the next day. Even staff members who were on-site during our award-winning refinishing process were kept safe – as all our finishes are clean, non-toxic and non-flammable, containing no amount of Volatile Organic Compounds (VOCs).
For more information on Hampton Inn Batesville’s overall experience with The Refinishing Touch, please listen to a portion of the radio interview below, or read the press release here.