December 17th, 2013 by TRT Blog
It’s always with great excitement that we share our Operational Updates with you and, having worked within the walls of hotels, motels and resorts for more than 35 years, The Refinishing Touch crew is pleased and proud to have completed another large scale renovation in the sector.
Recently, we wrapped up a refinishing and re-upholstery project at the Embassy Suites Monterey Bay – Seaside in Canyon Del Rey, Seaside, California. Located just two miles from the Monterey Peninsula Airport this Embassy Suites’ location offers a full range of amenities for both business and pleasure.
As hotel management began accessing the needs of its facilities and consulting Property Improvement Plans (PIPs), it became clear that its guest room furniture was in need of an update. Rather than purchase new, the Embassy Suites Monterey Bay – Seaside called on The Refinishing Touch to help decrease cost, downtime, unnecessary waste output and harmful carbon emissions.
Through the refinishing and re-upholstery of 450 sofas and lounge chairs, The Refinishing Touch has restored assets to like-new condition and extended the life of each piece significantly in under one month’s time. With an estimated cost savings of 79.1% when compared to buying new, the hotel was presented with the opportunity to reallocate valuable funds and further ensure guest, employee and community satisfaction – an important factor for us at The Refinishing Touch, having just seen an increase in ISO 9001 customer satisfaction rate from 98.5% to 99.39%.
Furthermore, The Refinishing Touch’s low-VOC lacquers, low-waste output and sustainable materials allow the establishment to adhere to green regulations, achieve specific industry certifications and provide the environmentally-conscious traveler with further incentive to book.
- Comments Off
- Posted in Operational Update