The Refinishing Touch Blog

Corporate Responsibility and the Environment…in the Real World

Today we’re excited to introduce Stephen Smoke as our first ever guest blogger. Stephen is an accomplished writer who has penned 28 books, the latest of which, Cathedral of the Senses, will be published this spring. He’s also written and directed feature films, including “Street Crimes,” starring Dennis Farina. Most importantly, Stephen is an old friend of our CEO and founder, Mario Insenga.

We’ve always admired Stephen because of his views on personal and corporate responsibility. His Bill of Responsibilities series of books, which includes The Corporate Bill of Responsibilities, highlights how it is important for both individuals and corporations to recognize the social, economic and environmental impacts of their actions, and provides a guide on how to act in a manner that will benefit everyone. Stephen was nice enough to compose a blog post for us in which he describes how, even early on, he and Mario believed in social responsibility and environmental commitment, and how not much has changed in three decades.

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Corporate Responsibility and the Environment…in the Real World
By Stephen Smoke

In what seemed like another incarnation, Mario Insenga and I were roommates thirty-five years ago in Toledo, Ohio. Although we hadn’t spoken since then, we had experienced some of the best times of our lives together. Recently he tracked me down via the Internet and we arranged to meet in Los Angeles. Since we’d seen each other, I’d written nearly 30 books, most of them novels, and Mario had founded The Refinishing Touch and built the business into one of the most successful and environmentally-conscious companies in the world.

A Google search revealed that Mario’s clients included the U.S. government, Hilton, Marriott and Westin, among many other well known companies. I streamed a clip of him being interviewed on the Discovery Channel about how his company refurbished existing furniture, on site, in a unique and environmentally-friendly way. Furthermore, I learned that his exclusive refurbishing method resulted in a savings of up to 80% on replacement costs, while dramatically decreasing any negative environmental impact that would result from manufacturing and shipping new furniture and disposing of the old furniture. Finally, I read an interview with him in the Wall Street Journal.

When we got together a few months after our initial phone conversation, it seemed more like three days than three decades since we had last seen each other. We laughed about old times till tears ran down our cheeks. Although we had taken different paths and our lives had been shaped by people and events we could not have anticipated so many years ago, when our paths crossed again, we were still friends.

Even back in our halcyon days we felt strongly about the importance of personal responsibility and environmental stewardship. Therefore, it was not surprising when our conversation turned to talk of the environment and personal responsibility. The difference between our college days and now was that now we spoke not from a purely ideological or theoretical point of view, but from a practical, “real world” perspective.

“I put the green in green,” said Mario one night over dinner at a sushi place in Santa Monica. “Lots of companies want to do the right thing for the environment, but then they look into it and determine that going green will hit the bottom line hard. I believe—and I’m living proof of this—that doing the right thing for the environment can also result in increased profitability and sustainability.”

I knew that Mario was “green” decades before it was fashionable to be green. And the more we talked the more I realized he was pretty much the same “save the planet” guy he was back in the day. One important difference was that he now ran a successful, environmentally-conscious business with offices in several cities, a warehouse, and employees all over the world. He was walking the walk, not just talking the talk.

“It’s not about decorating your company PR with ‘green speak,’” Mario continued. “It’s about understanding ‘sustainability’ and how to manage existing assets. Instead of automatically tossing out assets, whether they’re furniture or personnel, consider how to manage those assets or re-purpose them. Not only is it cost-effective, it makes sense for the environment and for your employees.

“I’ve actually seen people drop high-end desks out of a second-story window because they didn’t want to spend the money to dismantle them, or take the time and effort to donate them. Sometimes outdated tax regulations encourage companies to buy new ‘things’ rather than manage existing assets and recycle in a smart way.

“The current financial situation causes people to think differently. Now clients are very interested in saving 80% on replacement furniture, and at the same time they’re genuinely interested in decreasing any negative impact on the environment.

“Another existing asset that can be managed is personnel. Not long ago I needed to hire someone to do in-house marketing. Instead of looking outside the company, I chose an existing employee who already knew my business well. I believed it would be more difficult and time-consuming to train a marketing person who knew nothing about my business, than it would be to teach marketing strategies and techniques to someone who knew my business inside and out. In a relatively short time that person learned the marketing skills needed to do the job, and my expectations for that position have been exceeded.”

While my old friend continued talking about sustainability and managing existing assets, I thought about our friendship.

And about how true it was that some things were truly worth sustaining.

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Shining a spotlight on sustainability

Here at The Refinishing Touch, we have the good fortune to work with companies and organizations who exhibit environmentally responsible and notably forward thinking behavior in all aspects of their business. From collegiate institutions to some of the hospitality industry's most recognizable brands, down through the ranks of our own government we see efforts across our business that deserve recognition.

As we announced earlier this week, to reward and recognize the sustainability efforts of these organizations, we have launched an awards program.

Companies that qualify for the award are those who have exhibited a commitment to sustainability by observing environmentally-friendly practices such as making use of renewable energy and taking on more eco-friendly forms of waste management such as recycling.

Our hope is that this awards program will honor the most committed and environmentally conscious businesses while encouraging others to adopt similar methods in efforts to reduce their carbon footprints.

We are happy to have the opportunity to shine the spotlight on those who continue to raise the bar for sustainability.

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Green Lodging News recognizes TRT's work with the Liberty Hotel

We were thrilled to see that Green Lodging News had highlighted the work we recently announced the completion of for the newly re-opened Liberty Hotel in Cleburne, Texas.

The historic Liberty Hotel underwent a total refurbishment to restore the property to its original grandeur. We were able to get involved with this great project and were happy to contribute with a sustainable solution for a property so rich with history. Check out the Green Lodging News piece here.

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TRT Featured in Lodging Business Magazine

We were delighted to see an article we contributed to published in the latest issue of the Asian American Hotel Owners Association's (AAHOA) Lodging Business Magazine.

The journalist who penned the piece, Dan Marcec, interviewed The Refinishing Touch's Founder and President, Mario Insenga. Dan's resulting story, titled "Function in a Classic Form" portrays our commitment, dedication and principles including our views on the value of refurbishment and The Refinishing Touch's commitment to preserving the environment.

You can read the whole article in the news section on our site.

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Commercial Real Estate Asks for Help

The second half of 2008 had many of our heads spinning with news of severe financial meltdowns that would demand government rescue plans to bailout key players in the US economy. The housing crisis pushed mortgage lenders to the front of the world stage being followed closely by Wall Street executives and soon after, the automotive industry's "Big Three" to appeal for governmental aid. It was only a matter of time before many other industries would start to feel the effects of financial crisis.

The latest in a growing list of industries seeking assistance are the players in commercial real estate. Many executives are now stating that an estimated $400 billion in commercial real estate mortgages will come due through the end of 2009. With credit now essentially frozen, commercial developers have found themselves in need of being rescued.

If the government were to step in, a series of resulting actions would allow lenders to offer lower interest rates on loans that would better enable borrowers with maturing debt to refinance.

In a time when everyone could use more than a little help, TRT further promotes the behavior of smart business practice beginning with asset management. To improve existing assets without incurring costs on new items is a saving in itself. Taking stock of what's on hand will be critical for hospitality, government and educational institutions. As financial struggles continue to unfold, it is our sincere hope that we will eventually begin to see a time of stability and resilience on the horizon in 2009.

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Thrive in an Economic Downturn? It Can be Done


It is safe to say that in every industry, executives are planning and strategizing how to maintain success and survive during this this economic downturn. Contrary to what many may believe, in this tough economic climate, there are hotels in the industry that are actually thriving and profiting as they were during this same time last year. How are they able to do this?

In a recent article in Hotel News Resource focused on how sales departments can thrive during this economic climate, we thought the insight was beneficial on how to do things differently. During a time when most companies are preparing to scale back on sales and marketing departments this is not the time to do it, the best thing for companies to do is actually the opposite. Strategies should be developed to reflect current economic realities in the market.

What are some strategies that these successful hotels are implementing during these times?

First, increase sales efforts, in the past sales may have not been as necessary due to business and leisure travellers aggressively pursuing the property, however now sales is essential to reach out to potential customers.

Think of ways to 'sell into the recession.' Properties can do this by actively targeting new prospects that seem to be prospering in this environment. Hotels can also go through their existing database to choose current/past accounts that are sustaining during this tough time.

Finally, the internet. Attack the internet as a means to reach out to current and future business prospects. Pay per click advertising is one of the best ways to position your hotel at the top of a search. However, monitor the online efforts to determine where the benefits are coming from.

We, at The Refinishing Touch, believe during this economic climate businesses must truly ramp up efforts and do things non-traditionally to succeed in 2009. Executing targeted campaigns to generate awareness while also looking at areas to save is critical.

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Holiday Wishes


From all of us at The Refinishing Touch we want to wish you, your friends and families a happy holiday! During this joyous time of year cherish the time you spend with your loved ones. Of course, if you are traveling during the holidays, travel safely to your destination.

Also, tis the season to help others in need and we believe in the holiday spirit of giving, please do your part to help someone in need during the holiday season whether it's volunteering at a shelter or donating a toy for a child.

Best wishes for a joyous, healthy and safe holiday season!

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