Take Our Survey

September 3rd, 2014 by admin

Are sustainable efforts in your local government buildings prevalent?

a. Yes
b. Depending on the season or event
c. No, sustainability never takes center stage

Cutting the carbon and the cost with furniture asset management

September 2nd, 2014 by TRT Blog

We pride ourselves on being as green as can be and taking an innovative approach to environmental management. Our onsite furniture asset management services are clean, non-toxic and eco-friendly. Revamping furniture, rather than replacing, puts less of a burden on forests – and it even reducing budgets.

Our latest infographic demonstrates the environmental impact of manufacturing new furniture. We investigate how hospitality, government and higher education facilities worldwide can lower their carbon footprints and overall impact on the environment simply by deploying a furniture asset management strategy.

There are approximately 15 steps in the manufacturing process journey. It all starts with cutting down the tree, which emits a whopping 58.3 tons of carbon dioxide. Meanwhile, transporting the tree to a factory for manufacturing expels 3.7 tons of CO2.  From tree to table the overall carbon footprint equates to an astonishing 125.32 tons of carbon dioxide.

To date, our onsite refinishing, reupholstery and remanufacturing services have saved two million trees, reduced 124.08 tons of CO2 per 100 rooms and completed 1.3 million room refinishing projects sustainably. To learn more, see the full infographic here.

If you’d like to learn more about the work we do at The Refinishing Touch, or how we can help reduce costs and carbon emissions through our furniture asset management services, please email us at sales@therefinishingtouch.com

The Refinishing Touch_Cut the carbon and the cost infographic

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Generation Y’s flexible loyalty: Hospitality research from Bridge. Over Group

August 29th, 2014 by TRT Blog

A recent survey of Millennials conducted by Bridge. Over Group questioned how loyal Generation Y is to hotel brands when choosing a place to stay, and how exactly the group defines loyalty. The survey of 350 Millennials (with an average age of 26) raised some interesting points.

70 percent of Millennials born between 1980 and 2000 feel that they have less brand loyalty than their predecessors and when asked about their own customer loyalty, 81 percent said they do not feel a particular loyalty to a specific hotel brand. The remaining 19 percent who did feel a sense of loyalty to their hotels mentioned Starwood, Hilton and Marriott.

Interestingly, Generation Y see brand advocacy as proof of loyalty with 65 percent saying that frequenting a specific hotel, or choosing where to stay, is the obvious display of loyalty. Recommendations of hotels and brands follows closely behind with 58 percent of respondents saying that is also a clear sign of loyalty.

Getting value and a good deal is also cited as essential to Millennials when picking a place to stay, highlighting that they are a particularly price conscious consumers and eager to get a good ‘price – value ratio’.

The team at The Refinishing Touch has provided furniture asset management services to many reputable hotel brands such as Hilton, InterContinental, Marriott and Starwood. In our experience, innovation, creativity and forward thinking are appreciated by Generation Y and we echo the advice from eHotelier suggesting the inclusion of social elements and metrics within marketing strategies.

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Take Our Survey

August 27th, 2014 by admin

Does your local government enforce recycling?

a. Yes
b. It’s optional
c. There are no resources for me to recycle

Celebrating our customers: Hilton wins big with J.D. Power’s 2014 North America Hotel Guest Satisfaction study

August 26th, 2014 by TRT Blog

On behalf of everyone here at The Refinishing Touch, we would like to congratulate Hilton Worldwide and its premier brands for receiving the highest ranking in the 18th annual J.D. Power 2014 North America Hotel Guest Satisfaction study.

Green ConstructionThe study, now in its 18th year, is based on responses gathered in the previous year from more than 67,000 guests. It measures seven key factors to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and costs and fees. The  Hilton Garden Inn received its 10th award since J.D. Power began its study, whilst Homewood Suites  by Hilton proudly collected its 11th.

Over the years our team has worked closely with many hotels under the Hilton umbrella providing brands such as the Hilton Garden Inn, DoubleTree, Embassy Suites, Homewood Suites and Hampton Inn with furniture asset management services that have cut costs, reduced downtime and lowered carbon footprints. Through our refinishing, reupholstery and remanufacturing projects within these establishments, we’ve come to know the brand as a hard-working and environmentally-conscious powerhouse.

Both hotels should be proud of receiving such a prestigious award. We applaud efforts made by the Hilton group to ensure guest satisfaction and improve services across the board.

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Blog poll result: Are we green yet?

August 22nd, 2014 by TRT Blog

The Refinishing Touch blog poll: Sustainability /green questionsWe spend a lot of time on our blog, and we’re so grateful that you do too – that’s why we never let a week go by without your feedback. Our weekly blog polls help us learn more about our readers, our industries and common misconceptions surrounding sustainability.

Our furniture asset management services provide an eco-friendly alternative to purchasing new assets in the government, higher education and hospitality sectors. We’re proud to increase the green credentials of the establishments we work in, but can’t help but wonder if there’s truly enough being done to go green across the board.

Throughout the last few weeks we asked our readers if they feel the higher education and hospitality industries are incorporating environmental principles into core objectives. The results are in:

  • When it comes to the hospitality industry, 50% of those polled feel as though hoteliers are as green as can be while 25% feel they could be doing a bit more. The remaining 25% feel as though the industry isn’t doing its part at all.

Want to weigh in? Come back and visit us on Wednesday, August 19 to let us know if you think the government sector is doing its part.

Have an idea for a The Refinishing Touch blog poll? Tell us your questions on Twitter at @RefinishTouch

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Blog poll result: Are we green yet?

August 22nd, 2014 by TRT Blog

We spend a lot of time on our blog, and we’re so grateful that you do too – that’s why we never let a week go by without your feedback. Our weekly blog polls help us learn more about our readers, our industries and common misconceptions surrounding sustainability.

The Refinishing Touch blog poll: Sustainability /green questionsOur furniture asset management services provide an eco-friendly alternative to purchasing new assets in the government, higher education and hospitality sectors. We’re proud to increase the green credentials of the establishments we work in, but can’t help but wonder if there’s truly enough being done to go green across the board.

Throughout the last few weeks we asked our readers if they feel the higher education and hospitality industries are incorporating environmental principles into core objectives. The results are in:

  • When it comes to the hospitality industry, 50% of those polled feel as though hoteliers are as green as can be while 25% feel they could be doing a bit more. The remaining 25% feel as though the industry isn’t doing its part at all.

Want to weigh in? Come back and visit us on to let us know if you think the government sector is doing its part.

Have an idea for a The Refinishing Touch blog poll? Tell us your questions on Twitter at @RefinishTouch

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Take Our Survey

August 19th, 2014 by admin

Do you feel the government sector incorporates environmental principles into core objectives?

a. Yes
b. They could be doing a bit more
c. No, not at all

Successful sustainability requires government action, not just support of big businesses

August 19th, 2014 by TRT Blog

According to this year’s GlobeScan / SustainAbility Survey, the downward slide of government leadership is driving the green agenda forward.  Experts argue that though collaboration with governments is the most effective approach businesses can take to creating pro-sustainability policies, less than a third believe that companies engage in this manner.

Whilst business leaders are aware of the issues, only 33 percent of those that participated in the 2013 UN Global Compact-Accenture CEO study feel there is actually enough being done to address environmental issues.

At The Refinishing Touch we wholeheartedly believe in reducing budgets whilst also maintaining a lower carbon footprint. To date we’ve prevented the destruction of 500,000 hardwood trees for fabrication of new furniture.  We understand the pressures on big businesses to invest in cleaner, greener initiatives, however the government also must work closer with organizations to support innovation and investment if we want to see changes on the broader scale.

We’ve worked with many local and federal government edifices to reduce carbon footprints, and believe that the passion and capacity to influence the greener good is there. To learn more about our work in the government sector, please click here.

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Furniture asset management services saves costs, reduces downtime and cuts carbon emissions for global hotel brand

August 15th, 2014 by TRT Blog

The Refinishing Touch gives tips on how hotels can go greenThe team at The Refinishing Touch recently had the pleasure of working in beautiful Monterey to complete a reupholstery project for a global hotel brand. Working in the golden state we were blessed with breath-taking views and gorgeous weather, which of course made our time there even more enjoyable. The team was tasked with reupholstering a number of furniture assets including ottomans and lounge chairs.

Choosing to explore asset management instead of simply replacing items saved the hotel 43 percent in budget costs. The project was completed on site which meant shipping costs were eliminated and downtime was drastically reduced.

The manager we worked with was enthusiastic from the start and said, “This was our first experience in reupholstery and it won’t be our last – it wasn’t just cost effective, but delivered outstanding quality and is an environmentally friendly and sustainable approach to asset management.”

We’re thrilled we were able meet expectations of such an innovative hotel brand, and we’re excited to continue working with an industry leader.  With each new client that understands and experiences the quality and cost and environmental benefits furniture asset management can bring, we get a step closer to a more efficient and sustainable approach to furniture in the hospitality industry.

If you’d like to learn more about our reupholstery, refinishing and remanufacturing services then email us at: sales@therefinishingtouch.com or tweet us @RefinishTouch.

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